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Refund Policy


Refund Policy

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Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
If you happen to change your mind, we are able to provide you with a store credit of the value of the product(s) excluding cost of shipping. We do not refund for change of mind. All exchanges and refunds must be kept in new condition without any damage and in the original packaging. Unfortunately we do not reimburse shipping costs.

We only refund items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@alphabub.com.au and send your item to: PO BOX 715 Dee Why New South Wales AU 2099.

To help ensure we manage your return or exchange in the fastest turn around, please notify us at hello@alphabub.com.au prior to shipping any items.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@alphabub.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@alphabub.com.au and send your item to: PO BOX 715 Dee Why New South Wales AU 2099.

Shipping
To return your product, you should mail your product to: PO BOX 715 Dee Why New South Wales AU 2099. Please email hello@alphabub.com.au prior to shipping.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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